Refund policy

Return and Refund Policy

Last updated: November 2026

This policy applies to purchases from Moonsteady, operated by eonimo LLC. For assistance, email hello@moonsteady.com.

Our 90-Day Money-Back Guarantee

If Moonsteady isn't right for you, email hello@moonsteady.com within 90 days of delivery with your order number. We refund your first order in full, opened or unopened. You don't need to send anything back, fill in a form or explain why.

• Covers your first order (1, 3 or 6 pouches), opened or not.
• Time limit: 90 days from the day your order was delivered.
• How: one email to hello@moonsteady.com with your order number. That's it.
• Refunds go back to your original payment method within 10 business days of your email.
• One money-back guarantee per customer.

Later orders: unopened pouches can be returned within 90 days of delivery for a full refund. Email us first and we'll send the return details.

Problems with your order (damaged, wrong item, missing) are always covered, on any order. See "Damaged, Incorrect, Unsafe, or Defective Products" below.

Refunds required because of an unfulfilled order, a defect, or a statutory cancellation are handled under the applicable legal rules, not solely under our voluntary-return conditions. We do not substitute store credit for a legally required monetary refund without your agreement.

Damaged, Incorrect, Unsafe, or Defective Products

Contact hello@moonsteady.com if your order is incorrect, incomplete, damaged, or appears defective or unsafe. Please provide your order details and, where reasonably available, photographs and the batch or lot number.

Do not consume a product that appears contaminated or tampered with, or whose safety seal was damaged on arrival. Report a suspected adverse reaction to a healthcare professional and contact us about the product.

We will assess the issue and provide the refund, replacement, or other remedy required by applicable law. Where the issue is our responsibility, we cover reasonable necessary return shipping costs. We may arrange a resolution without requiring a return.

Please report problems promptly to help us investigate. Our 90-day money-back guarantee does not limit your statutory remedies.

UK and EU Withdrawal Rights

For qualifying distance purchases, customers in the United Kingdom and European Union may withdraw without giving a reason within 14 calendar days after receiving the goods. For a single order delivered in separate parts, this period runs from receipt of the last item. For a contract covering regular deliveries during a defined period, the statutory period generally runs from receipt of the first delivery.

Notify us before the applicable deadline by emailing hello@moonsteady.com or sending a clear statement to our correspondence address below. You may use the optional form below, but it is not compulsory. Sending your withdrawal notice before the deadline is sufficient.

Unless we arrange collection, send the goods back within 14 calendar days after notifying us of withdrawal. We will provide return-routing instructions promptly. You bear the direct return postage cost where this was properly disclosed before purchase, unless we agree otherwise or the law requires us to pay.

For a valid withdrawal from the whole order, we refund the payments received, including the least expensive standard delivery option we offered. Additional charges for an upgraded delivery option are not included. We refund without undue delay and no later than 14 calendar days after you notify us of withdrawal. Unless we have offered to collect the goods, we may withhold reimbursement, where legally permitted, until we receive the goods or evidence that you sent them back, whichever happens first. Refunds use the original payment method unless you expressly agree to another method without additional cost.

The statutory withdrawal right may not apply to sealed goods unsealed after delivery that are unsuitable for return for health-protection or hygiene reasons. We rely on this exception only where its legal conditions are satisfied. Otherwise, any deduction for handling beyond what is necessary to inspect the goods will be made only as permitted by law. Opening goods does not remove your rights concerning faults, safety, or misdescription.

Optional Withdrawal Form

Complete and send this form only to exercise a withdrawal right. Any other clear withdrawal statement is also accepted.

To: eonimo LLC, trading as Moonsteady
1603 Capitol Avenue, Suite 413A
Cheyenne, Wyoming 82001
United States
Email: hello@moonsteady.com

I/We give notice of withdrawal from my/our purchase contract for the goods identified below.

Goods being cancelled:
Order date / delivery date:
Customer name(s):
Customer address:
Signature, if submitted on paper:
Date of notice:

Australian Consumer Rights

Australian customers have rights under the Australian Consumer Law that cannot be excluded. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, we will provide the remedy required by law. Our voluntary return conditions do not limit these rights.

Other Statutory Rights

Nothing in this policy replaces or limits mandatory consumer protections, including applicable legal guarantees of conformity. Where local law gives you additional or more favorable rights, those rights apply.